FAQs

Your most frequently asked questions

What is an in-house course?

  • Our instructor comes to your institute or another preferred course location.
  • An in-house course can be booked by any academic group who prefers to have a specific course at the home institute, typically held for staff development, departmental units, research schools or graduate programmes.

How is an in-house course organised?

  • You select the participants, book the venue and provide the necessary equipment for running the course.
  • We offer organisational guidelines on how to most effectively prepare the course for your requirements.
  • We take care of the course materials and address group-specific needs and questions through surveying of the participants.
  • We manage all communication with participants.
  • We offer a fixed price that includes: the participation, handbook and certificate (ECTS) for every course participant, a course evaluation including a report that is sent to you after the course.
  • All expenses for travel, accommodation and board of our instructor are already included in the course fees.

How many participants are allowed in an in-house course?

Each course has a set number of participants stated in the course description. This is the ideal size to run the course. In selected courses, it is possible to add a few additional participants for a fixed fee charged per additional participant.

How can I book an in-house course?

You contact us and tell us which course you are interested in, where, for whom and when you would like it to be held. We will send you a tentative offer that will provide you with details on the course fee, course contents and organisation.

Do you provide course certificates?

We offer course certificates for participants on all our courses. Certificates include the participant’s name, the course venue, the date, ECTS credit points acquired and the course provider’s and instructor’s name.

Do you provide ECTS credits for the courses?

  • We offer ECTS credits and certificates for all our courses. The ECTS (European Credit Transfer and Accumulation System) was introduced 1989 by the European Commission, making the achievements of students comparable and transferable across Europe.
  • Our ECTS certificate acknowledges the workload, contact hours, and learning goals. We award 1 credit for 25-30 h. In calculating the working load, we acknowledge the time spent at the training, preparation work, and work after the training (including a written exam, if applicable).

What is your cancellation policy for open courses?

  • For an open course organised by us, you can cancel your participation until 6 weeks prior to the course, afterwards charges apply.
  • If not sufficient number of participants have registered, we remain the right to cancel this course. In this case you will be notified about four weeks before the course and fees will be reimbursed.